FREQUENTLY ASKED QUESTIONS

QUESTIONS? WE’VE GOT ANSWERS.

Browse the topics below to learn more about our services, pricing, video production, social media management, and paid advertising.

Choose a category and find the answers you need.

BROWSE BY TOPIC

WHAT CAN WE HELP WITH?

We keep the process simple, focused, and built around what your business actually needs.

From first conversation to ongoing improvement, we handle the details.

GENERAL, SERVICES & PRICING

Questions about services, pricing, packages, discounts, and getting started.

VIDEO PRODUCTION & AI

Questions about video creation, AI avatars, runtime, and revisions.

SOCIAL MEDIA MANAGEMENT

Questions about content, posting, engagement, management, and strategy.

PAID ADVERTISING

Questions about targeting, ad spend, lead generation, Streaming TV, and optimization.

GENERAL QUESTIONS

SERVICES, PRICING & GETTING STARTED

Answers to the most common questions about
working with Madtown Media Marketing.
What services does Madtown Media Marketing offer?

We provide Streaming TV Advertising, professional Video Production, YouTube Management & Growth, Social Media Management, and Social Media Paid Advertising. Services can be used individually or combined into a more complete marketing solution.

Do I need to know exactly which service I need before contacting you?

Not at all. Tell us about your business, what you’re trying to accomplish, and where you feel your marketing needs help. We can recommend the services and approach that make the most sense for your goals.

What types of businesses do you work with?

We work with local and small businesses, real estate professionals, contractors and home-service companies, online entrepreneurs, digital-first brands, and other businesses looking to improve their visibility and reach.

Do you work with businesses outside your local area?

Yes. Most of our services can be provided remotely, allowing us to work with businesses throughout the United States and beyond.

How much do your services cost?

Pricing varies based on the service, project scope, platforms, content requirements, and level of management needed.

Our Pricing page provides realistic starting prices so you can get a good idea of the investment before contacting us.

Do you offer discounts when I use more than one service?

Yes. Businesses combining two or more services may qualify for discounted bundled pricing. The exact discount depends on the services selected and the overall scope of work.

Do I have to sign a long-term contract?

No.  However for services that require to be done on a ongoing basis we would ask that you commit to at least three months in order to see the true results of our work. 

How quickly can we get started?

Timing depends on the service and project scope. Once we agree on the plan, receive the materials and access we need, and finalize the scope, we can establish a realistic launch schedule.

Can you customize a package around my business and budget?

Yes. We don’t believe every business should be forced into the same package. We can recommend a combination of services based on your goals, needs, and customize it around your available budget.

What happens after I contact you?

We begin by learning about your business, audience, goals, and current marketing. From there, we recommend an approach, agree on the scope and pricing, create what’s needed, launch the work, and continue optimizing where appropriate.

How do you determine which marketing services are right for my business?

We look at what you sell, who you need to reach, what you’re currently doing, your goals, your budget, and where the biggest opportunities appear to be. Then we recommend the services most likely to support those goals.

How will I know whether my marketing is working?

Wherever possible, we use measurable performance data such as reach, views, clicks, leads, engagement, audience behavior, and cost per result. The exact metrics depend on the service and campaign.

VIDEO PRODUCTION & AI

VIDEO CREATION, EDITING & AI

Answers to common questions about professional video production, editing, AI presenters, avatars, and the production process.

What types of videos can you create?

We create promotional videos, commercials, social media videos, YouTube content, long-form and short-form videos, real estate videos, contractor and home-service videos, AI-generated videos, AI avatar videos, and more.

Do I have to provide my own footage or photos?

No. We can work with materials you already have, or we can help create the visuals, graphics, voiceovers, scripts, AI content, and other assets needed to complete the production.

Can you create professional videos if I don’t want to be on camera?

Yes. We can create professional videos using AI presenters, avatars, voiceovers, B-roll, graphics, animation, stock footage, and other production techniques without requiring you to appear on camera.

How does your AI video production work?

We can handle the entire process, including script development, AI presenters or avatars, professional AI voice generation, visuals, editing, music, graphics, captions, and final production.

Can you create an AI avatar that looks and sounds like me?

Yes. With your permission, of course, all we need is a clear headshot of yourself and just a few minutes recording of your voice, we can create a realistic digital version of you that can be used to produce all future video content without requiring you to every have ot be in front of a camera yourself.

Can you use a professional AI spokesperson instead of me?

Yes. If you don’t want to use your own likeness, we can create videos using a professional AI spokesperson that fits the style and tone of your business.

What is included with your AI video production?

Depending on the project, AI video production can include scripting, AI presenters or avatars, voiceover, visuals, editing, graphics, captions, music, and final production.

How long are the AI videos included in your advertised pricing?

Our published AI video package pricing includes videos up to five minutes in length.

Additional runtime beyond five minutes is billed at $25 per minute, rounded up to the next full minute. 

Do you offer discounts when I order multiple AI videos?

Yes. We offer quantity discounts for businesses that need multiple AI videos, making the cost per video lower as the package size increases.

Can you write the script and create the voiceover for me?

Yes. We can provide scriptwriting and professional voiceover production as part of the video creation process.

Can you edit video footage that I already have?

Yes. If you already have footage, and depending on the initial quality of it, we can turn it into a polished finished production with professional editing, transitions, graphics, captions, music, B-roll, color correction, and other enhancements.

Can you create both short-form and long-form videos?

Yes. We create short-form vertical content for Reels, TikTok, and YouTube Shorts as well as longer videos for YouTube, websites, training, education, presentations, and other uses.

Can you create videos specifically for real estate or contractor businesses?

Yes. We create property listing videos, agent branding content, project showcases, before-and-after videos, promotional videos, and other content specifically suited to real estate professionals, contractors, and home-service companies.

How many revisions are included with a video project?

When you get the first revision of your video you should go through and watch it very carefully, and make sure everything is correct and the way you want it.

If there are any changes you want done, write them down and send them to us. 

We will do any changes you want done one time at no additional cost. Any additional changes or major changes outside the original scope may involve an additional charge.

SOCIAL MEDIA MANAGEMENT

CONTENT, CONSISTENCY & CONNECTION

Answers to common questions about content creation, posting, scheduling, engagement, strategy, optimization, and ongoing account management.

Which social media platforms do you manage?

Our primary social media management services cover YouTube, Facebook, Instagram, and TikTok.

Can you manage YouTube, Facebook, Instagram, and TikTok at the same time?

Yes. We can manage one platform or coordinate content and strategy across all four.

Do you create the content for my social media accounts?

Yes. Content creation is a core part of our social media management services.

Do you create both images and videos?

Yes. We create branded images, graphics, promotional content, short-form videos, Reels, TikToks, and other content appropriate for each platform.

How often will you post on my accounts?

Posting frequency depends on the package and strategy we develop for your business. We’ll establish a consistent schedule based on your goals, platforms, and content needs.

Do you schedule and publish the posts for me?

Yes. We can prepare, schedule, and publish your content so your accounts stay active without requiring you to manage the day-to-day posting.

Do you respond to comments and engage with followers?

Engagement can be included depending on your management package. This may include monitoring activity, responding where appropriate, and helping keep your accounts active and connected.

Do you develop the content strategy or do I have to tell you what to post?

We develop the strategy with you. We look at your business, audience, goals, offers, and platforms to determine what types of content make the most sense.

How do you decide what type of content to create?

We consider your target audience, business goals, platform trends, past performance, offers, brand identity, and the type of content most likely to attract and engage the people you want to reach.

Do you optimize social media content for search and discovery?

Yes. Where appropriate, we use keywords, captions, hashtags, profile optimization, platform-specific best practices, and other discovery signals to help the right audience find your content.

Do you monitor how my posts are performing?

Yes. We review relevant performance data such as reach, views, engagement, clicks, audience behavior, and content performance to understand what is working and where adjustments may be needed.

Will I be able to review content before it is published?

Yes, if you prefer an approval process. We can establish a workflow that allows you to review and approve content before it is scheduled.

Do I need to give you access to my social media accounts?

Yes, some level of authorized access is generally required for us to manage, schedule, publish, monitor, and optimize your accounts. We’ll explain exactly what access is needed.

Can you take over accounts that are already established?

Absolutely. Most businesses we work with already have existing accounts. We can review what’s currently in place and build from there.

Can social media management be combined with paid advertising?

Yes, and in many cases the two work very well together. Organic content helps maintain an active brand presence while paid campaigns can help extend reach and generate leads. Multi-service discounts may also be available.

STILL HAVE QUESTIONS?

LET’S TALK ABOUT YOUR BUSINESS.

If you didn’t find the answer you were looking for, tell us what you need help with and we’ll point you in the right direction.

No pressure. Just a conversation about what makes sense for you.