Last Updated: September 19, 2026
Madtown Media Marketing LLC (“Madtown Media Marketing,” “Madtown,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect when you visit madtownmediamarketing.com, contact us, schedule an appointment, purchase services, become a client, or otherwise interact with Madtown Media Marketing, and how we may use and share that information.
1. INFORMATION WE COLLECT
The information we collect depends on how you interact with us.
Information You Provide Directly
We may collect information you voluntarily provide, including:
- Name
- Email address
- Telephone number
- Business or organization name
- Business website
- Mailing or business address
- Information submitted through contact forms, questionnaires, onboarding forms, or appointment requests
- Information about your marketing goals, services, audience, budget, or business needs
- Messages, questions, feedback, and other communications
- Information necessary to provide services you purchase
- Files, photographs, videos, audio, logos, brand materials, and other content you choose to provide to us
- Communication and marketing preferences
If you become a client, we may also collect information necessary to manage your account, projects, billing, approvals, service delivery, and ongoing relationship with Madtown.
Appointment and Scheduling Information
When you schedule a consultation or other meeting, we may collect information such as your name, email address, phone number, business information, appointment date and time, and information you provide regarding the purpose of the meeting.
Transaction and Payment Information
When you purchase services, we may collect transaction-related information such as:
- Services purchased
- Amount paid
- Billing status
- Subscription status
- Transaction dates
- Invoice or payment-reference information
Payment card information is processed by third-party payment processors such as Stripe and other payment technology integrated with our business systems.
Madtown Media Marketing generally does not directly store your complete credit or debit card number.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, embedded services, or other technology providers.
This information may include:
- Internet Protocol (IP) address
- Browser type
- Device type
- Operating system
- Referring website or page
- Pages visited
- Date and time of access
- General website interaction information
- Cookie and similar technology information
2. HOW WE USE INFORMATION
We may use personal information to:
- Respond to inquiries and requests
- Provide estimates, proposals, or service information
- Schedule consultations and meetings
- Create and maintain customer and prospect records
- Communicate with prospects and clients
- Process purchases and manage billing
- Administer recurring services or subscriptions
- Provide the services a client has purchased
- Collect information, files, permissions, approvals, and other materials needed for client projects
- Provide customer support
- Send transaction, appointment, project, service, or account-related communications
- Manage client relationships through our customer relationship management systems
- Improve our website, services, workflows, and customer experience
- Protect our systems and prevent misuse, fraud, or security incidents
- Maintain business, tax, accounting, and legal records
- Enforce agreements and policies
- Comply with applicable laws and legal obligations
Where permitted by law and appropriate consent has been provided, we may also use contact information to send information about Madtown services, offers, or other marketing communications.
You may opt out of marketing communications at any time.
3. CUSTOMER RELATIONSHIP MANAGEMENT AND AUTOMATION
Madtown Media Marketing uses customer relationship management and business automation technology, including GoHighLevel, to help manage contacts, prospects, clients, forms, appointment scheduling, communications, opportunities, workflows, and other business processes.
Information you submit to Madtown may therefore be stored or processed through these systems as necessary to operate our business and provide services.
Automated workflows may be used to send confirmations, notifications, reminders, follow-up communications, or other messages related to your inquiry, appointment, purchase, or service.
4. COOKIES AND SIMILAR TECHNOLOGIES
Our website and third-party services used on the website may use cookies or similar technologies.
Cookies are small files placed on your device that may help a website function properly, remember preferences, support security, or provide information about how a website is used.
Cookies or similar technologies may be used for purposes such as:
- Essential website functionality
- Website security
- Remembering preferences
- Form functionality
- Embedded media
- Appointment scheduling
- Website performance and diagnostics
Third-party content or services embedded on our website may also place or use their own cookies or tracking technologies.
You can usually control or delete cookies through your browser settings. Blocking certain cookies may affect the operation of some website features.
If Madtown implements additional analytics or advertising tracking technologies, this Privacy Policy may be updated to reflect those practices.
5. FORMS, QUESTIONNAIRES, AND CONTACT REQUESTS
When you submit information through a contact form, questionnaire, scheduling form, onboarding form, or similar feature, we may use that information to:
- Respond to you
- Evaluate your service needs
- Schedule a consultation
- Prepare recommendations or proposals
- Create or update a contact record
- Provide purchased services
- Maintain records of our communications and relationship
Please do not submit passwords, security questions, backup codes, or one-time authentication codes through website forms unless Madtown specifically provides a secure method designed for that purpose.
6. PAYMENT PROCESSING
Payments for Madtown services may be processed through third-party payment providers, including Stripe and payment systems integrated with our customer-management platform.
These payment providers process payment information according to their own privacy and security practices.
Madtown may receive information about the transaction, including payment status, amount, customer information, subscription information, and transaction identifiers, without receiving your complete payment-card information.
7. APPOINTMENT SCHEDULING AND VIDEO MEETINGS
Madtown may use third-party scheduling, calendar, and video-meeting services to arrange consultations and client meetings.
These services may include GoHighLevel, Google Calendar, and Google Meet.
Information necessary to schedule and conduct a meeting may be processed by those providers according to their respective privacy practices.
8. EMBEDDED VIDEO AND THIRD-PARTY CONTENT
Pages on our website may contain embedded videos or other content delivered by third-party services.
Madtown currently uses services including Bunny.net and related video-delivery technology for website video content.
Embedded services may receive technical information such as your IP address, browser information, and interaction with the embedded content.
Third-party services operate under their own privacy policies and data-handling practices.
9. HOW WE SHARE INFORMATION
We may disclose personal information when reasonably necessary to operate our business or provide services.
This may include disclosure to:
Service Providers
Companies that provide technology or operational services to Madtown, such as:
- Website hosting providers
- Customer relationship management providers
- Form and scheduling providers
- Email and communications providers
- Payment processors
- Calendar and video-meeting providers
- File storage or content-delivery providers
- Website security or technical-service providers
These providers may process information on our behalf as necessary to provide their services.
Professional Advisors
We may disclose information to accountants, attorneys, consultants, insurance providers, or other professional advisors when reasonably necessary.
Legal and Safety Requirements
We may disclose information when we believe disclosure is reasonably necessary to:
- Comply with applicable law
- Respond to lawful legal process
- Protect our legal rights
- Protect customers or others
- Investigate fraud, abuse, or security issues
- Enforce agreements or policies
Business Transfers
If Madtown Media Marketing is involved in a merger, acquisition, sale, restructuring, financing, or transfer of some or all business assets, information may be transferred as part of that transaction.
10. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to other websites or services that Madtown does not operate.
We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of third-party services before providing information to them.
11. CLIENT-PROVIDED CONTENT AND ACCOUNT ACCESS
Clients may provide Madtown with business information, creative assets, photographs, video, audio, account permissions, or other materials necessary to perform purchased services.
Madtown encourages clients to use official platform access and permission systems whenever possible rather than sending passwords or security credentials.
Clients should not email or text passwords, security questions, backup codes, or two-factor authentication codes to Madtown.
This is consistent with Madtown’s current client-access and security procedures.
12. DATA RETENTION
We may retain personal information for as long as reasonably necessary to:
- Provide services
- Maintain customer and business records
- Maintain transaction and accounting records
- Meet tax and legal requirements
- Resolve disputes
- Enforce agreements
- Prevent fraud or misuse
- Maintain appropriate historical business records
The length of time information is retained may vary depending on the type of information, the relationship with the individual or business, and applicable legal requirements.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.
13. DATA SECURITY
Madtown Media Marketing takes reasonable administrative, technical, and organizational measures intended to protect personal information.
However, no website, electronic transmission, storage system, or online service can be guaranteed to be completely secure.
You should use caution when transmitting sensitive information electronically and should never send passwords or security codes through an unsecured communication method.
14. EMAIL AND TEXT COMMUNICATIONS
We may communicate with you by email, telephone, or text message in connection with inquiries, appointments, purchases, projects, account activity, or services.
Where marketing communications are sent, you may unsubscribe from marketing emails by using the unsubscribe option provided in the message or by contacting us.
If promotional text messaging is used and you have consented to receive such messages, you may opt out by following the instructions provided in the message, such as replying STOP where applicable.
Opting out of marketing communications does not prevent Madtown from sending necessary transactional or service-related communications.
15. YOUR PRIVACY CHOICES AND RIGHTS
Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.
These may include the right to request:
- Access to personal information we maintain about you
- Correction of inaccurate information
- Deletion of certain information
- Information about how personal information is used or disclosed
- Withdrawal of certain permissions or consent where applicable
Not every request or right applies in every jurisdiction, and some information may need to be retained for legal, accounting, contractual, fraud-prevention, or other legitimate business reasons.
To submit a privacy-related request, contact us using the information provided below.
We may take reasonable steps to verify your identity before processing certain requests.
16. CHILDREN’S PRIVACY
Madtown Media Marketing’s website and services are intended for businesses and adults and are not directed toward children under the age of 13.
We do not knowingly seek to collect personal information from children under 13 through this website.
If we learn that personal information from a child under 13 was collected without appropriate authorization, we will take reasonable steps to delete it.
17. INTERNATIONAL DATA PROCESSING
Some technology and service providers used by Madtown may process or store information in locations outside your state or country.
By using our website or services, your information may therefore be processed in jurisdictions with different data-protection laws.
Where required, service providers are responsible for implementing appropriate measures for the information they process.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices, or legal requirements.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this Privacy Policy periodically.
19. CONTACT US
If you have questions about this Privacy Policy or would like to make a privacy-related request, contact:
Madtown Media Marketing LLC
Email: hello@madtownmediamarketing.com
Website: madtownmediamarketing.com
Mailing Address:
4030 Wake Forest Road #349
Raleigh, NC 27609